– Support the user problems encountered during the use of the company’s software. Record and process user requests.
– Manage and operate the software, system data of the company.
To directly participate in deploying IT solutions and system operation activities for the management and business of the Company.
– View and understand the software specification, software requirements.
Compile information from users, build a database of problems, solutions actually received from users.
– Supports users by phone, email, skype, teamviewer …
– Work with software development and business analysis to provide the best solution for users.
– Perform relevant tasks assigned and directed.
– Preferable candidates graduated from the College of Information Technology or higher.
– Prior experience in positioning software user support; training, software implementation, testing.
– Experience: at least 1 year or more.
– Ability to update information on IT quickly.
Has user support skills.
– Have knowledge of Windows operating system, iOS, Android, remote software; Proficient in office.
– Be honest, enthusiastic, dynamic, and responsible for the job.
• Ability to plan work and follow target.
– Synthesis, analysis, evaluation and problem solving skills.
– Appearance: Appearance, good health
– Ability to work independently, teamwork
– Income: Salary + Bonus (satisfactory according to capacity)
– Enjoy your 13th month salary, increase salary periodically